— Good to know

Good to know

Answers to the most frequently asked questions – from arrival to half board.

— Questions & answers

Everything for your stay.

Can’t find your question? Give us a call or write to us – we’re happy to help.

When can I check in and check out?

Your room is ready for you from 2 pm on the day of arrival; on the day of departure, please vacate it by 10 am. If you arrive after 7 pm, please let us know.

What is included in the room rate?

Accommodation, the gourmet breakfast buffet, use of the wellness area with sauna towels, parking at the house, Wi-Fi and VAT. In summer, the sunbathing lawn, Kneipp pool and barefoot trail are included too. Visitor’s tax is charged separately.

When is breakfast served?

Our gourmet breakfast is served from 7:15 to 10 am, from 7:45 am in winter.

Can I book half board?

Yes. In the evening we serve a four-course menu that changes daily; à la carte is also available on request. Simply add half board to your room booking. On a few rest days the kitchen is closed – we’re happy to tell you which ones.

Is the restaurant open to non-residents?

No. Since 2001 our restaurant has been open exclusively to our hotel guests – which keeps it quiet and personal.

Is there parking and Wi-Fi?

Yes. You park right at the house, and Wi-Fi is available free of charge – both are included in the room rate.

How much is the visitor’s tax?

The visitor’s tax (“Kurtaxe”) of the municipality of Bischofswiesen is charged in addition to the room rate. We’re happy to tell you the current amount when you book.

What is the cancellation policy?

You can cancel free of charge up to 7 days before arrival. After that, we charge 80% of the agreed price. We recommend taking out travel cancellation insurance. You’ll find all details in our terms and conditions.

Is there a supplement for short stays?

Yes. For stays of one or two nights we charge a short-stay supplement. You can see the exact price for your dates in our online booking.

How can I pay?

In cash, by debit card or by credit card.

Are children welcome?

Very much so. Our family nests have a separate children’s room – in the main house for one to three children, in the Sonnenalm for one to two children. We’re happy to tell you the rates for children on request.

How do I book a massage?

Please arrange appointments with Maja Erler-Fritz’s massage practice in the house directly on +49 170 3216498 – by arrangement also on Sundays and public holidays. You’ll find all treatments under Massages.

How do I get to you without a car?

The railway station and bus stop are in the centre of Bischofswiesen; from there it is around 20 minutes uphill on foot. More under Getting here.

Can I give a gift voucher?

Yes – as a value voucher or for a stay. Tell us what you have in mind via our voucher form.

Is the online booking available in English?

Our online booking system is currently available in German only. If you prefer, send us an enquiry in English or give us a call – we’ll take care of your booking personally.

Any more questions?

We’re there for you in person – by phone, by email or via our enquiry form.