— Legal

Terms & conditions

This English version is provided for your convenience. In the event of any discrepancy, the German version is legally binding.

General terms and conditions for hotel accommodation contracts, based on the model of the German Hotel Association (Hotelverband Deutschland, IHA).

I. Conclusion of contract, contracting parties, limitation

1. The contract is concluded when the hotel accepts the customer’s request. The hotel is free to confirm the room booking in text form.

2. The contracting parties are the hotel and the customer. If a third party has placed the order on behalf of the customer, they shall be jointly and severally liable to the hotel together with the customer for all obligations arising from the hotel accommodation contract, provided the hotel has a corresponding declaration from the third party.

3. All claims against the hotel generally become time-barred one year after the statutory commencement of the limitation period. Claims for damages become time-barred after five years regardless of knowledge, unless they are based on injury to life, body, health or freedom. These claims for damages become time-barred after ten years regardless of knowledge. The shortened limitation periods do not apply to claims based on an intentional or grossly negligent breach of duty by the hotel.

II. Services, prices, payment, set-off

1. The hotel is obliged to keep the rooms booked by the customer available and to provide the agreed services.

2. The customer is obliged to pay the agreed or applicable prices of the hotel for the provision of the room and for any other services used. This also applies to services and expenses of the hotel to third parties initiated by the customer. The agreed prices include the applicable statutory VAT.

3. The hotel may make its consent to a subsequent reduction, requested by the customer, in the number of rooms booked, the hotel’s services or the customer’s length of stay conditional upon an increase in the price for the rooms and/or the other services of the hotel.

5. The hotel is entitled to demand a reasonable advance payment or security from the customer upon conclusion of the contract, in the form of a credit card guarantee, a deposit or similar. The amount of the advance payment and the payment dates may be agreed in the contract in text form. The statutory provisions remain unaffected for advance payments or security for package tours.

6. The hotel is further entitled, at the beginning of and during the stay, to demand a reasonable advance payment or security within the meaning of no. 5 above for existing and future claims arising from the contract, insofar as such has not already been provided in accordance with nos. 5 and/or 6 above.

7. The customer may only set off or offset an undisputed or legally established claim against a claim of the hotel.

III. Withdrawal by the customer (cancellation) / non-use of the hotel’s services (no-show)

1. Withdrawal by the customer from the contract concluded with the hotel requires the hotel’s consent in text form. If this is not given, the agreed contract price must be paid even if the customer does not use the contractual services.

2. If a date for free withdrawal from the contract has been agreed in text form between the hotel and the customer, the customer may withdraw from the contract up to that date without triggering any payment or damage claims by the hotel. The customer’s right of withdrawal expires if they do not exercise it towards the hotel in text form by the agreed date.

3. For rooms not used by the customer, the hotel shall credit the income from renting the rooms to others as well as the expenses saved. If the rooms are not rented to others, the hotel may demand the contractually agreed remuneration and charge a flat rate for the deduction of expenses saved. The customer is free to prove that the aforementioned claim did not arise or did not arise in the amount demanded.

Cancellation fees

Cancellation up to 7 days before arrival	no cancellation fees
Cancellation less than 7 days before arrival	80% of the agreed price

IV. Withdrawal by the hotel

1. If it has been agreed that the customer may withdraw from the contract free of charge within a certain period, the hotel is in turn entitled to withdraw from the contract during this period if there are enquiries from other customers for the contractually booked rooms and the customer, when asked by the hotel, does not waive their right of withdrawal.

2. If an agreed advance payment or security, or one demanded in accordance with section III nos. 5 and/or 6 above, is not made even after a reasonable grace period set by the hotel has expired, the hotel is likewise entitled to withdraw from the contract.

3. Furthermore, the hotel is entitled to withdraw from the contract for an objectively justified reason, for example if

force majeure or other circumstances for which the hotel is not responsible make it impossible to fulfil the contract
rooms or premises are booked culpably with misleading or false information about essential facts, for example about the person of the customer or the purpose of their stay
the hotel has reasonable grounds to assume that the use of the hotel’s services may jeopardise the smooth running of business, the safety or the public reputation of the hotel, without this being attributable to the hotel’s sphere of control or organisation
the purpose or reason for the stay is unlawful
there is a breach of section I no. 2 above.

4. If the hotel withdraws justifiably, the customer shall have no claim to damages.

Last updated: September 2026